I have so much more respect for dispatchers now! It really is a hard job, which I found out firsthand at the major concert this week. It was decided that since I'm now an NCO, I need to learn how to run 'Control' at major events. I was not entirely pleased to hear that this was the event they chose for my first go at it, as it was a performer that I really wanted to see. Ah well, duty calls.
My briefing at the start of the show didn't go too badly, I split the responders into teams and sent them to their locations around the stadium. We only got one call, which was probably a good thing, because I kinda fumbled it. I was trying to listen to security on the one radio while dispatching our team on the other, it's so hard! I haven't mastered the art of listening to and understanding two radio communications at once. My team was left hanging, not knowing where I was sending them, while I responded to security and told them we were en route. Eventually though, I got everything sorted out and the lady who almost cut her finger off was treated.
I then forgot about one of my teams that were in the front lobby. Whoops! I left them there long after everyone was in the building, and I think they got a tad bored. Shane was very forgiving though, he knew how nervous I was.
I want to improve my ability to do dispatch, or control, but I'm not sure how. I'm sure it will come with practice, as I am usually an excellent mulit-tasker. The show was great though, the guy was such an amazing singer, *sigh*.....